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Mediation the best course in employment disputes

"...Any such grievance/disciplinary procedure will usually end with a reference of the dispute to the most senior manager in the organisation. Should this step not resolve the dispute, adding the prospect of mediation into the formal grievance procedure will give the parties the opportunity of reaching a settlement before an independent and impartial facilitator/mediator.

Having a mediation step in the formal grievance procedure can be most helpful as research shows that such a step brings about a settlement in more than 90 percent of cases..."

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Web-link: http://www.royalgazette.com/article/20120220/ISLAND/702209995
Source: Royal Gazette
Language: English
Contact: E Kelvin Hastings- Smith