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Benefits of alternative dispute resolution exaggerated by Commission, Government says

"The European Commission has exaggerated the cost savings which alternative dispute resolution (ADR) schemes provide when dealing with consumer complaints, the Government has said

A legal basis for civil and commercial mediation

OFT reacts to EU Alternative Dispute Resolution proposals

In its response to a call for evidence issued by the Department for Business, Innovation and Skills ('BIS') the Office of Fair Trading ('OFT') has criticised the European Commission's proposals for Alternative Dispute Resolution (&#...

EESC: Consumer rights must not be financially marginalised, despite the economic crisis

"During its March plenary session, the EESC sent a strong message to EU decision-makers: consumer rights must not be financially marginalised, despite the economic crisis. Consumer organisations must ensure the provision of enough resources to imp...

Cooperation between EU Mediation centres

The Association for International Arbitration is currently seekingthe cooperation of EU Mediation Centres willing to be part of an ambitiousproject aiming at the creation of a formal network of EU Mediation Centresin all the 27 EU ...

With growth in mind, leaders vow to put consumers first

"With studies showing Europeans wary of placing orders for goods and services outside their home countries, the EU ...

Creating dispute resolution mechanisms

"In the field of consumer policy, the Danish ...

John Dalli wants easier dispute resolution for EU consumers

"The European Commission last week published proposals designed to make it easier for consumers to resolve disputes with traders throughout the EU.

European Commission Proposals Would Help Online Shoppers Resolve Disputes

"New European Commission proposals could prove a boon to online shoppers who have disputes with traders.

Call for faster progress on dispute-resolution rules

"...Typically, ADRs enable people and businesses to use third-party mediation or a conciliation service to help settle disputes, often with a view to getting compensation. However, although there are more than 700 separate ADR schemes operating in...