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A step forward for EU consumers: Questions & answers on Alternative Dispute Resolution and Online Dispute Resolution

I. THE BASICS

EU Parliament Approves Online Transaction Dispute Resolution Platform

"On March 12, the European Commission announced that the European Parliament voted to support new le...

Alternative Dispute Resolution and Online Dispute Resolution for EU consumers: Questions and Answers

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Commission to adopt package of legislative proposals to ensure "out of court" solutions for every EU consumer

On 29 November, the European Commission will unveil a pack of legislative proposals to ensure that every EU consumer can solve their problems without going to court, regardless of the kind of product or service that the contra...

Commission defends mediation in cross-border disputes

"The European Commission has stepped up legal action against six countries for failing to notify national measures ...

European Commission supports CEDR programme to build consistency of mediation training in Europe

The Centre for Effective Dispute Resolution (CEDR), with the support of the European Commission, is running the Mas...

Mediation: adequate dispute resolution processes in the Member States. Paulo Rangel MEP

"Encouraging the use of mediation in civil and commercial matters, promoting the amicable settlement of disputes, is the main objective of a Report adopted yesterday in the European Parliament in Strasbourg, with 633 votes in favour, 20 against, and ...

New EU Directive on Mediation in Cross-Border civil and commercial matters

"Directive 2008/52/EC of 21 May 2008 of the European Parliament and of the Council on certain aspects of mediation in civil and commercial matters"
The objective of this Directive is to facilitate access to alternative disp...

European Parliament approves EU Mediation Directive

On 23 April 2008, the European Parliament formally approved, without amendments, the Council’s common position on the new Mediation Directive. Following its signature by the President of the European Parliament and by...