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Robot mediator settles first ever court case

Sunday, 25th February 2019

"A ‘robot mediator’ has been used to settle a dispute in the court system, for what is believed to be the first time.

The online tool, which uses artificial intelligence (AI) algorithms in place of a human mediator, settled the three-month dispute in less than an hour.

Graham Ross, mediator and online dispute resolution expert, said the breakthrough came when he introduced two litigants from the government’s online civil money claims system to the Canadian dispute resolution tool Smartsettle ONE.

Mr Ross told Legal Futures that the dispute concerned around £2,000 in unpaid fees claimed by a trainer from a client following a personal counselling course."

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Language: English
Contact: Nick Holborne

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