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Home > Country profiles > New Zealand > Articles > Article detail

"It’s the putting it right that counts"

Wednesday, 30th January 2020

"“The arc of the moral universe is long, but it bends toward justice”. Dr Martin Luther King, 1956

Readers from New Zealand who are of a certain age will remember the headline corporate promise that accompanied advertisements for the home appliances company, LV Martin & Son: “It’s the putting it right that counts.” Such was the commitment of the founding Director and then of his son to that principle that they even had their phone numbers on the advertisements so that aggrieved customers could call them personally. Regrettably, that company has gone the way of many family-owned entities in the face of competition from international mega-stores and online trading. Consumers who now seek redress and remedy might be justified in thinking that the commitment to repair went the same way. 

One contemporary consequence of the lack of access to repair and redress is the relatively new “right to repair” movement, that has now found its way into legislation and advocacy for consumer rights in this field."


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Source: NZ Centre for ICT Law & School of Law, Auckland University
Language: English
Contact: Ian MacDuff

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