Mediation

"When all's not well in love you go to relationship counselling. In the consumer world, you go to an 'arbitration tribunal' for mediation - it's a way of resolving disputes without having to go to court. It's conducted by an independent third party - a mediator - who helps both sides to come to a compromise. It can often be a simpler – and less costly – way to solve your problems."

Web-link: http://www.bbc.co.uk/watchdog/consumer_advice/mediation.shtml
Language: English